Terms of Service

§1 General provisions and definitions

These Terms set out the rules for using the Arietta Cars website (the „Service”) and the rights and obligations of its users. The Service is operated in Polish, and the governing law is Polish law.

Terms used: (a) Service Provider — the entity specified in §2; (b) Service — the electronic intermediary platform available at ariettacars.com; (c) Customer — a consumer or a business using the Service to browse offers or send an Inquiry; (d) Rental Company — a business providing car rental services with an active account in the Service; (e) Inquiry — a Customer's request for a vehicle rental sent through the Service to a Rental Company (called a Booking in the Rental Company Terms); (f) Rental Agreement — an agreement for a vehicle rental, including with crew from the Rental Company, that the Customer concludes directly with the Rental Company, on terms agreed between them; the Service Provider is not a party to it.

Using the Service constitutes acceptance of these Terms. The use of the Service by Rental Companies is governed by the Rental Company Terms.

§2 Service Provider details

The Service Provider is Miland s.c., with its registered office at ul. Grzybowska 30/205, 00-863 Warszawa, Tax ID (NIP): 5273236856, Statistical ID (REGON): 545490350.

Contact with the Service Provider: email kontakt@ariettacars.com.

The above details satisfy the requirements of Article 5 of the Polish Act on Providing Services by Electronic Means of 18 July 2002.

§3 Nature and scope of services

The Service is an electronic intermediary platform. The Service Provider presents offers from Rental Companies and provides a vehicle search and communication tools (the Inquiry form).

The Service Provider does not provide car rental services. The Service Provider is not a party to the Rental Agreement concluded between the Customer and the Rental Company and does not become one at any point.

The scope of services provided by the Service Provider electronically includes: (a) presentation of Rental Company offers including descriptions and photos; (b) vehicle search and filtering; (c) forwarding Customer Inquiries to designated Rental Companies; (d) Rental Company account management including an offer management dashboard; (e) email notifications related to the above functions.

The Service is for vehicle rental, including with crew from the Rental Company, e.g. for a film set, photo shoot, exhibition or event. The Service is not for booking passenger transport, e.g. driving a bridal couple to their wedding.

Use of the Service by Customers is free of charge.

The scope of available features may change. The Service may enable correspondence between a Customer and a Rental Company, including the transfer of attachments. Information about a particular offer and vehicle is provided by the Rental Company unless expressly stated otherwise. Attachments in correspondence are made available to its participants and checked before they become available. Checks cannot detect every threat, so use ordinary care when opening files.

The Service may include demonstration offers, marked as such. They show how the Service works and are not rental offers, and their images may be AI-generated visualisations. An Inquiry about a demonstration offer is received only by the Service Provider and does not lead to a Rental Agreement.

§4 Technical requirements

Proper use of the Service requires: an Internet-connected device, a web browser supporting HTML5, CSS3, JavaScript and cookies, and an active email account (for registration and notifications).

Recommended browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge in their current versions.

The Service Provider is not liable for damages arising from failure to meet the above technical requirements.

§5 Customer account and Inquiries

An Inquiry can be sent without creating an account. In the Inquiry, the Customer provides contact details and the information the Rental Company needs to respond. Customers access their account after confirming their email address.

The Inquiry is forwarded directly to the Rental Company selected by the Customer, except for an Inquiry concerning a demonstration offer referred to in §3. The Service Provider does not interfere with the content of the Inquiry or subsequent negotiations between the Customer and the Rental Company.

The Customer represents that data provided in the Inquiry is true, current and relates to the Customer (or a person the Customer is authorised to represent).

It is prohibited to use the Service to: send spam, false or non-genuine Inquiries; impersonate others; engage in unlawful or unethical activity; attempt to circumvent Service security. This prohibition stems from Article 8(3)(2)(b) of the Polish Act on Providing Services by Electronic Means.

§6 Limitation of Service Provider liability

The Service Provider provides solely an electronic service consisting in operating an intermediary platform. Accordingly, the Service Provider is not liable for:

(a) technical condition, safety, cleanliness or other properties of vehicles offered by Rental Companies; (b) Rental Companies holding required insurance, permits and licenses; (c) financial terms of the Rental Agreement, including deposits, additional fees, cancellation policies; (d) property, personal or non-material damage caused by the Rental Company or Customer in connection with the Rental Agreement; (e) fines, administrative penalties, toll fees, parking fees and other costs arising from vehicle use; (f) the currency and truthfulness of information published by Rental Companies, including prices, vehicle availability and technical specifications; (g) verification of Customer identity, driving licence or financial standing; (h) non-performance or improper performance of the Rental Agreement by either party.

The Service Provider may restrict access to, remove or block downloads of a file, particularly after receiving a credible notice, detecting a security threat, finding a breach of these Terms or receiving an order from a competent authority. Notices concerning files or other content you consider unlawful should be sent to kontakt@ariettacars.com, identifying the file or message concerned and the reason. Notices are acknowledged and handled without undue delay, and the notifier is informed of the decision.

Nothing in these Terms excludes or limits the Service Provider's liability where such exclusion or limitation is not permitted by mandatory law. In particular, these Terms do not restrict consumer rights or liability for intentional harm. In all other respects, the Service Provider's liability is governed by applicable law.

The Service Provider does not guarantee uninterrupted or error-free availability of the Service. Planned technical breaks will be communicated in advance where possible.

§7 Complaints regarding the Service

Complaints regarding Service functioning (technical errors, downtime, malfunction) should be sent to: kontakt@ariettacars.com.

A complaint should include: name or company name, contact email address, a detailed description of the issue and — if possible — the date and time when the problem occurred.

The Service Provider will consider the complaint within 14 calendar days of receipt and respond to the email address provided.

Complaints concerning the Rental Agreement (vehicle condition, service quality, settlements, damages) should be directed to the Rental Company — the Service Provider has no authority to resolve them.

§8 Right of withdrawal (consumers)

A Customer who is a consumer has the right to withdraw from the contract for electronic services (use of the Service) concluded with the Service Provider within 14 days without stating a reason, in accordance with Article 27 of the Polish Consumer Rights Act.

Services provided by the Service Provider to the Customer are free of charge, so the right of withdrawal is informational in nature.

Withdrawal from the Rental Agreement concluded with the Rental Company is governed by the law applicable to that agreement (in particular provisions of the Polish Civil Code on lease agreements) and the Rental Company's terms.

§9 Out-of-court dispute resolution

A Customer who is a consumer has the right to use out-of-court methods of complaint handling and claim enforcement, in particular:

(a) the European Commission's ODR platform available at: https://ec.europa.eu/consumers/odr;

(b) mediation conducted by the competent regional inspector of the Trade Inspection (Inspekcja Handlowa);

(c) assistance from a municipal or county consumer ombudsman (list available at www.uokik.gov.pl);

(d) the standing amicable consumer court at the regional inspector of the Trade Inspection.

Use of the above procedures is voluntary.

§10 Personal data protection

The rules of personal data processing by the Service Provider are set out in the Privacy Policy.

The Privacy Policy fulfils the information obligations arising from Article 13 of the GDPR.

§11 Final provisions

Matters not regulated by these Terms are governed by Polish law, in particular: the Civil Code, the Act of 18 July 2002 on Providing Services by Electronic Means, the Act of 30 May 2014 on Consumer Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

The court competent to resolve disputes related to the use of the Service is the court competent for the seat of the Service Provider, subject to mandatory provisions on exclusive jurisdiction and provisions protecting consumers (Article 31 of the Polish Code of Civil Procedure).

The Service Provider may amend these Terms for important reasons, including changes in law, Service functionality or the way services are provided. Significant changes will be announced through the Service with the notice period stated in that announcement, subject to users' rights under mandatory law. Changes do not affect rights acquired before they take effect.

The current version of the Terms enters into force on 22.10.2026.